Shipping policy

1. Where Do We Deliver?

We ship to physical addresses across the United States and Australia .

  • Multiple Addresses: We do not support multiple shipping addresses in a single order. For multiple destinations, please place separate orders.

2. Shipping Cost

  • Free Standard Shipping: Enjoy Free Standard Shipping on all orders across our store, with no minimum purchase required.

3. Delivery Details

We work efficiently to fulfill your orders as quickly as possible. Please note our daily processing timelines:

  • Order Cut-off Time: 11:00 PM CST (UTC -6), Monday through Friday.

  • Handling Time: 1 business day (Monday–Friday).

  • Transit Time: 1–3 business days (Monday–Friday).

4. Order Status & Tracking

Once your order has been shipped, you will receive an email confirmation containing a tracking number.

  • Please allow up to 48 hours for tracking updates to appear in the carrier's system.

  • Delayed Shipments: If your order has not arrived within 20 days of purchase, please email us immediately at Contact@zixay.com with your name and order number so we can investigate and resolve the issue.

RETURNS & EXCHANGES

1. Return Window

We accept returns within 90 days of delivery. To be eligible for a return, items must be unused, unaltered, and in their original condition and packaging.

2. Damaged Items

If your item arrives damaged from transit, please email us immediately at Contact@zixay.com with your order number and a clear photograph of the damage. We will do our absolute best to resolve it quickly with a replacement or solution.

For our full terms, please visit our complete Return Policy page.

CUSTOMER SUPPORT

Our team is available 24/7 for any inquiries or assistance regarding your orders:

  • Company Name: Zixay LLC

  • 📍 Address: 1700 Neelys Bend Rd, Madison, TN 37115, USA

  • 📞 Phone: +1 (865) 239-8819

  • ✉ Email: Contact@zixay.com